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Customer Service Associate

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

For full consideration, unofficial transcripts for the required degree (if applicable) must be attached and submitted at the time of application.

Posting Details

Position Information

Posting Number S140300
Position Title Customer Service Associate
Department Bookstore
Division Administrative Services
Classification Non-Union
FLSA Classification Non-Exempt
Union/Non Union Non Union
Full Time / Part Time? Part Time
Hours per week up to 28 hours
Temporary? Yes

Posting Detail Information

Posting Date 08/10/2016
Closing Date
Open Until Filled Yes
Special Instructions to Applicants

For full consideration, unofficial transcripts for the required degree (if applicable) must be attached and submitted at the time of application.

Advertising Summary
Link to Human Resources website

Job Description

STATUS: Part time / Seasonal No SURS
DIVISION: Administrative Services
UNION: Non-union
REPORTS TO: Bookstore Manager
PLACEMENT: Temporary/Seasonal
MINIMUM PAY RATE: $12.00 per hour

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.
This is an “hours as needed” position throughout the year with no weekly guarantee of hours, to assist with retail operations of the Joliet Junior College Bookstore. Provides excellent customer service and assistance as necessary and directed. Receives payment, makes change accurately and obtains credit authorization as necessary for retail transactions. Assists with upkeeping, organizing and stocking retail shop, setting displays, inventories and requisitions. Requires standing, walking, bending, climbing throughout the entire work day and the ability to lift, stack and maneuver objects.

1. Provide excellent customer service to all Bookstore patrons.
2. Secure customer belongings prior to entering store and return when existing store.
3. Operate cash registers, including cash/check/credit card transactions, financial aid/job training grants/scholarships, refunds/exchanges, book buyback, department/desk copy charges, etc.
4. Receive and direct customers, answer telephones, handle inquiries, complaints, and other customer service functions.
5. Create store product records in BookLog POS system for new merchandise. Work with multiple database systems: BookLog, Datatel, MS Office, ecommerce online ordering software, and related.
6. Handle merchandise from dock to shelf including POS data entry.
7. Process online/phone book orders including packaging & shipping, and maintain related records.
8. Assist with physical inventory throughout the year.
9. Assist with merchandising/display of books and all merchandise in store.
10. Assist with general maintenance of store.
11. Assist at North Campus site as needed during the year.
12. Perform other duties as assigned.

1. High School Diploma or equivalent.
2. Self-motivated, energetic team player with multi-tasking abilities.
3. Basic math aptitude and strong written/oral communication skills.
4. Ability to operate basic office equipment including PC/cash register.
5. Schedule availability must include morning, afternoons, evenings and extended hours during rush.
6. Must be available to work required weeks during rush periods.

1. Previous retail experience.
2. Cash handling experience.

1. Ability to lift minimum of 25 lbs. or more.
2. Ability to stand for extended periods of time.
3. Ability to travel between campus locations.

1. Duties performed in a usual retail and office environment as well as a warehouse setting and shipping/receiving dock area.

Application Procedures: “Apply to this Job at”

Application Deadline: Open until filled

Joliet Junior College is an equal opportunity/affirmative action college supporting diversity.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a High School Diploma or equivalent?
    • Yes
    • No
  2. * Are you self-motivated, energetic, a team player and good with multi-tasking?
    • Yes
    • No
  3. * Do you have basic math aptitude and strong written/oral communication skills?
    • Yes
    • No
  4. * Are you familiar with and able to operate basic office equipment including PC/cash register?
    • Yes
    • No
  5. * Are you available to work in the morning, afternoons, evenings and extended hours during peak season(s)?
    • Yes
    • No
  6. * Do you have previous retail experience?
    • Yes
    • No
  7. * Do you have cash handling experience?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Unofficial Transcripts
  2. Other Document